FAQ


Q: I have two discount codes but only one works. Why?

A: We apologize for the inconvenience. We are only able to accept one promo code at a time. The cart will automatically update with the code that offers the largest discount. Don't worry - there are always opportunities to receive discounts to our store.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your email. If you do not receive the order tracking number after 5 business days, please contact us immediately and we will do all we can to investigate.

You can also go here to track your order: https://www.pbandapplejelly.com/pages/order-lookup

*Note: If you ordered more than one product, you will have more than one tracking number. Products are shipped from different warehouses. 

Q: How long does shipping take?

A: Our warehouses are located predominantly in China. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: Why does shipping take so long?

A: The majority of our products are shipped directly from our warehouse in China. With this structure, we are able to eliminate unnecessary expenditures, such as shipping products to our local warehouse and distributing from there. We want to keep costs as low as possible in order to let customers like you reign in the savings. Please rest assured that all products we sell are of high quality.

Q: I didn't receive my product. Now what?

A. If your order is showing as delivered to the wrong place or as being undeliverable, please contact us right away and we will send you a replacement or store credit, depending on your needs. If your order is showing as being delivered to the right place, and you haven't received it, please contact us and we will be more than happy to investigate with your post office. If your product cannot be located within a couple days, we will send you a replacement or a store credit, depending on your needs. 

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon the purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does PB and Apple Jelly provide a quality guarantee for all the products being sold?

A: Absolutely! If the product is damaged or low quality, please contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you ever offer refunds?

A: We are more than happy to offer a full refund when necessary. Simply visit our Refund Policy Page for complete details.

If you have any additional questions that have not been addressed in our FAQ, please contact us at support@pbandapplejelly.com and we will get back to you as soon as possible.