This month, 10% of all of our sales will be donated to St. Jude Children's Research Hospital. Thank you for helping us help others.

FAQ


Q: I have two discount codes but only one works. Why?

A: We apologize for the inconvenience. We are only able to accept one promo code at a time. Don't worry - there are always opportunities to receive discounts to our store.

Q: How do I check the status of my order?

A: Upon placing your order, please allow 3-10 days to have your order shipped. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible based on stock and amount of orders coming in. Once your order has been shipped, you will receive a tracking number to your email address. If you do not receive the order tracking number after 5 business days, please contact us and we will do all we can to investigate.

You can also go here to track your order: https://www.pbandapplejelly.com/apps/trackorder

*Note: If you ordered more than one product, you will have more than one tracking number. Products are shipped from different warehouses. 

Q: How long does shipping take?

A: Our warehouses are located predominantly in China. For domestic orders in the United States, it will normally take 2-4 weeks - sometimes a little less and sometimes a little more depending on Customs. For International orders, it usually takes 2-4 weeks as well, but could sometimes be up to 8 weeks depending on the shipping method.

Q: Why does shipping take so long?

A: The majority of our products are shipped directly from our warehouse in China. Doing this allows us to cut out the middle man, thus being able to sell you items for much less than department store prices, as well as offer free shipping on all US orders and cheap shipping on international orders. Shipping from China also allows us to serve people from nearly every country in the world, which we think is pretty sweet.

Q: I didn't receive my product. Now what?

A. If your order is showing as delivered to the wrong place or as being undeliverable, please contact us right away and we will send you a replacement or store credit, depending on your needs. If your order is showing as being delivered to the right place, and you haven't received it, please contact us and we will be more than happy to investigate with your post office. If your product cannot be located within a couple days, we will send you a replacement or a store credit, depending on your needs. 

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon the purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does PB and Apple Jelly provide a quality guarantee for all the products being sold?

A: Absolutely! If the product is damaged or low quality, please contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! Our email is support@pbandapplejelly.com.

Q: Do you ever offer refunds?

A: We are more than happy to offer a full refund when necessary. Simply visit our Refund Policy Page for complete details.

If you have any additional questions that have not been addressed in our FAQ, please contact us at support@pbandapplejelly.com and we will get back to you as soon as possible.